Baked on Elm Street since 2016

Bread worth the
detour home.

36-hour fermented sourdough, laminated pastry by hand, and celebration cakes people photograph before they cut. Same-day delivery within 6 km — and an AI assistant that answers at 2 AM when the shop is dark.

🥖 Sourdough daily 🌱 Vegan line 🌾 Separate GF room 🤖 24/7 AI support
Browse the menu
★★★★★ 4.9 · 1,284 local reviews · 12 min average AI reply time saved per order
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0Loaves baked each week
0Average rating
0Support chats resolved by AI alone
0Median AI response time

The counter today

What people come back for

Three bakes that carry the shop. Everything else on the menu is a variation on the same obsession with fermentation and butter.

See all 14 products →
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Bestseller

Country Sourdough

36-hour cold ferment, stone-milled red wheat, blistered crust, custardy crumb. $8.50 · 900g loaf

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Bestseller

Butter Croissant

27 folds of cultured French butter, laminated overnight, baked twice a day. $4.20 · each

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Signature

Pistachio Cardamom Cake

Sicilian pistachio sponge, green cardamom cream, rose petals. From $42 · 8 servings

AI-assisted customer support

Every question answered, even at 3 AM

Brioche is our support assistant, live on every page and behind every counter. She knows the menu, the allergen matrix, the delivery map and the production schedule — and she knows when to stop and hand you to a person.

  • 1Understand — intent matching with synonym handling, so "coeliac", "no gluten" and "GF" all land on the same answer.
  • 2Resolve — live order lookup, allergen walkthroughs, delivery rules, trade pricing, FAQ.
  • 3Advise — four-step cake quote collector that prices the brief before a human ever touches it.
  • 4Escalate — anything sensitive opens a ticket with the whole conversation attached. No repeating yourself.
How it works →

Live transcript · support.briochecrumb

Is the banana loaf safe for a dairy allergy?
Vegan Banana Walnut Loaf — no dairy, no egg, olive oil base. It does contain walnut and is baked on a shared bench, so for a severe nut allergy I would flag it. Want the full allergen card?
Yes. Also can I get it delivered today?
Card sent. Delivery: within 6 km, order before 11 AM, $6 flat, free over $45. You are 3.2 km out — I can hold one for the 1:30 PM courier run.

How ordering works

From craving to doorstep in four steps

Ask Brioche anything

Allergens, availability, delivery radius, trade pricing. Open 24/7, median reply 11 seconds, no hold music.

Build the box

Queue items from the menu — the AI confirms what is actually on the shelf today, not what the website wished it had.

Pick a slot

Counter pickup, same-day courier inside 6 km, or cooled courier for cakes. Cut-off 11 AM for same-day.

Human backup, always

One tap handoff with the full transcript attached. The counter team answers within 15 minutes during opening hours.

Behind the bench

Three people, one obsession

👩🏾‍🍳

Nadia Osei

Head baker · 11 years

Runs the levain, which is older than the shop. Decides at 4 AM whether the day's bake is good enough to sell.

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Tomas Berg

Lamination lead

27 folds, 12°C butter block, zero shortcuts. The reason the croissant sounds the way it does.

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Priya Raman

Pastry & cakes

Designs every celebration cake and answers the AI's escalated cake briefs within a business day.

Ready when you are

Ask Brioche a question and watch her work

Live order tracking, allergen walkthroughs, four-step cake quotes and human handoff — all running on the page in front of you, no backend required.

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